Shopping FAQs

What size is it?

The size of each item is displayed in product grids and on individual product pages. Click on the small image or item name in the product grid to see the individual product page, which contains more detailed information.

Some items are available in different sizes.  For these items, you will see a dropdown menu on the product page to select the size you want.

All dimensions are listed in inches.

Dimensions are all approximate, but we do strive to get all the measurements accurate within 1/2 inch. 

Please review the sizes carefully using a ruler or tape measure before your purchase. 

Questions?

Contact us

What color is it?

Please know that shades of colors are difficult to display consistently due to the different types of computers, phones, tablets, operating systems, and web browser software. We have invested in high quality photography equipment and apply our 35+ years of photography experience in order to portray the colors as accurately as possible.

Questions?

Contact us

FREE shipping!

We offer FREE shipping to addresses in the contiguous 48 United States. We will choose the best ground shipping option for you – UPS or US Postal Service.

Unfortunately, due to increasing costs, we can no longer offer free shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, APO/FPO addresses or Canada. In order to guarantee you the lowest shipping costs, we will not process your payment immediately when you place an order. Instead, we will carefully pack your items, and then calculate the most economical UPS Ground or US Postal shipping rates. We will add the shipping cost to your order before processing payment.

To ship to addresses outside the United States, please contact us before ordering.

Carbon neutral shipping

UPS Carbon Neutral Shipping

We offset the carbon dioxide emissions generated by shipping our products to you by contributing to a fund supporting verified CO2 emission reduction projects.

Learn more at ups.com

How fast will my order be shipped?

We are normally able to ship orders the same business day that you order, or by the next business day. Every item you see on the website is in stock and ready to ship.

When will my order arrive?

Regular UPS Ground shipping takes 2 to 6 business days depending on your location. UPS does not count weekends, evenings, or holidays as business days.

UPS SurePost shipping takes 2 to 10 business days depending on your location. With SurePost, UPS delivers to your post office and then your post office will deliver to your door. We often use SurePost for smaller packages as part of our free shipping program.

United States Postal Service shipping to PO Boxes in the Continental US usually takes 2 to 10 business days. US Postal to Hawaii, Alaska, or APO/FPO is usually 2 to 3 weeks, but can take anywhere from 1 to 6 weeks or sometimes more.

Questions?

Contact us

Can’t decide on that perfect gift? Send a gift certificate!

Gift certificates can be used to purchase any product on our website. They can be used on several different orders until the entire amount has been spent, or the entire amount can be applied toward a single larger purchase.

You can choose to have gift certificates emailed to you or directly to the recipient(s).

How to send a gift certificate

Each gift certificate includes a unique code number. After selecting baskets on our website, the person receiving the gift certificate simply enters the code number on the Checkout page to apply the value of the gift certificate.

How to enter a gift certificate code
Buy gift certificates now
Gift Wrapping by Baskets of Africa

Each basket in our catalog is uniquely hand woven and has a distinct size and shape, but we will be pleased to wrap individual baskets of any size for you!

Smaller baskets will be wrapped in a reusable gift bag. Larger baskets will be wrapped in biodegradable tissue paper with a raffia bow.

Ghana Bolga baskets that are shipped overseas, to Alaska or Hawaii, Puerto Rico or Guam or other US Protectorates, or are too large to fit in a regular box, may come to you compressed or ‘flattened’. There are only a few baskets that are too large to fit in a regular box, and they have this information in their detail description on the website. Instructions on how to wet and shape Ghana Bolga baskets are included with every order.

Questions?

Contact us

Our guarantee

If for any reason at all, you are not totally satisfied with your purchase, any item may be returned in its original condition for a refund within 30 days of purchase.

Returns

Should you need to return something, please contact us prior to sending it back.

Shipping charges, if any, cannot be refunded. Returns must be sent insured, properly packed, and with freight prepaid. No CODs.

Upon receiving your returned item in original condition, your refund will be processed.

Questions?

Contact us

We often get requests from people who want to give unique, high quality, handcrafted, and creative gifts. Our African baskets and and other crafts meet all those criteria. Plus, they are Fair Trade products and support weavers and their families in Africa!

Gifts for events

We provide event planners with centerpieces for tables, place setting decor, and door prizes for attendees.

Ranging from a few dozen baskets to use at the centers of 5 foot round tables to 1,000 or more small giveaways for a convention, we can usually handle most requests.

Contact us to find out what options we currently have available, or, with enough lead time, what custom work we can provide.

Wedding gifts

Whether you need one wedding basket for a bride and groom gift, or several bridesmaids gifts, browse our website for creative items that are uniquely handcrafted.

Contact us if you’d like advice about which of our baskets are traditional African wedding baskets.

It may not be something on the bride’s gift registry, but an African basket is an unusual gift that the newlyweds will cherish for years to come.

Corporate gifts

Tired of sending out holiday gifts from your company that all look the same year after year and lack that unique ‘wow’ factor that really catches your clients’ attention?

We can meet the price point of just about any corporate gifting program.

For example, we worked with a CPA firm to send a different style of basket to each of their clients year after year, providing gift wrapping, including personalized gift cards to match each basket, and shipping directly to each client’s address.

When you give an African basket that your client will admire every day in their home or use every day on their desk, your clients will appreciate and remember your company much more than from a perishable food item that, once consumed, may be forgotten.

Please contact us to see what we can do to help add social responsibility and excitement to your corporate gifting programs.

Honorarium gifts

If you are looking for unique gifts for guest lecturers, mentors or any other type of recognition gift, we have many options and can assist in choosing the perfect items.

We often work with universities and non-profits to get the perfect item at the correct price point.

Contact us

Comments from our customers

Kiersten

Your company is AWESOME! I am so pleased with my order. The basket is better than I expected. Perfectly BEAUTIFUL, so well made, packed wonderfully and fast shipping! You all are GREAT and I'm very pleased these beautiful ladies get remunerated for their dedicated efforts!

Kiersten

Audrey

Your baskets are stunningly beautiful, and your website is exceptionally well organized and user friendly. I am glad to support Fair trade and to receive such beautiful products.

Audrey

 

See more comments from our happy customers