Shopping FAQs

Basket Sizes

What size is it?

The size of each item is displayed in product grids and on individual product pages. Click on the small image or item name in the product grid to see the individual product page, which contains more detailed information.

Some items are available in different sizes.  For these items, you will see a dropdown menu on the product page to select the size you want.

All dimensions are listed in inches.

Dimensions are all approximate, but we do strive to get all the measurements accurate within 1/2 inch. 

Please review the sizes carefully using a ruler or tape measure before your purchase. 

Questions?

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Basket Colors

What color is it?

Please know that shades of colors are difficult to display consistently due to the different types of computers, phones, tablets, operating systems, and web browser software. We have invested in high quality photography equipment and apply our 35+ years of photography experience in order to portray the colors as accurately as possible.

Questions?

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Shipping

FREE shipping!

We offer FREE shipping to addresses in the contiguous 48 United States. We will choose the best ground shipping option for you – UPS or US Postal Service.

Unfortunately, due to increasing costs, we can no longer offer free shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, APO/FPO addresses or Canada. In order to guarantee you the lowest shipping costs, we will not process your payment immediately when you place an order. Instead, we will carefully pack your items, and then calculate the most economical UPS Ground or US Postal shipping rates. We will add the shipping cost to your order before processing payment.

To ship to addresses outside the United States, please contact us before ordering.

Carbon neutral shipping

UPS Carbon Neutral Shipping

We offset the carbon dioxide emissions generated by shipping our products to you by contributing to a fund supporting verified CO2 emission reduction projects.

Learn more at ups.com

How fast will my order be shipped?

We are normally able to ship orders the same business day that you order, or by the next business day. Every item you see on the website is in stock and ready to ship.

When will my order arrive?

Regular UPS Ground shipping takes 2 to 6 business days depending on your location. UPS does not count weekends, evenings, or holidays as business days.

UPS SurePost shipping takes 2 to 10 business days depending on your location. With SurePost, UPS delivers to your post office and then your post office will deliver to your door. We often use SurePost for smaller packages as part of our free shipping program.

United States Postal Service shipping to PO Boxes in the Continental US usually takes 2 to 10 business days. US Postal to Hawaii, Alaska, or APO/FPO is usually 2 to 3 weeks, but can take anywhere from 1 to 6 weeks or sometimes more.

Questions?

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My basket arrived flat!

Ghana Bolga baskets that are shipped overseas, to Alaska or Hawaii, Puerto Rico or Guam or other US Protectorates, or are too large to fit in a regular box, may come to you compressed or ‘flattened’. There are only a few baskets that are too large to fit in a regular box, and they have this information in their detail description on the website. Instructions on how to wet and shape Ghana Bolga baskets are included with every order.

Questions?

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Guarantee & Returns

Our guarantee

If for any reason at all, you are not totally satisfied with your purchase, any item may be returned in its original condition for a refund within 30 days of purchase.

Returns

Should you need to return something, please contact us prior to sending it back.

Shipping charges, if any, cannot be refunded. Returns must be sent insured, properly packed, and with freight prepaid. No CODs.

Upon receiving your returned item in original condition, your refund will be processed.

Questions?

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Gift Service

We often get requests from people who want to give unique, high quality, handcrafted, and creative gifts. Our African baskets and and other crafts meet all those criteria. Plus, they are Fair Trade products and support weavers and their families in Africa!

Gifts for events

We provide event planners with centerpieces for tables, place setting decor, and door prizes for attendees.

Ranging from a few dozen baskets to use at the centers of 5 foot round tables to 1,000 or more small giveaways for a convention, we can usually handle most requests.

Contact us to find out what options we currently have available, or, with enough lead time, what custom work we can provide.

Wedding gifts

Whether you need one wedding basket for a bride and groom gift, or several bridesmaids gifts, browse our website for creative items that are uniquely handcrafted.

Contact us if you’d like advice about which of our baskets are traditional African wedding baskets.

It may not be something on the bride’s gift registry, but an African basket is an unusual gift that the newlyweds will cherish for years to come.

Corporate gifts

Tired of sending out holiday gifts from your company that all look the same year after year and lack that unique ‘wow’ factor that really catches your clients’ attention?

We can meet the price point of just about any corporate gifting program.

For example, we worked with a CPA firm to send a different style of basket to each of their clients year after year, providing gift wrapping, including personalized gift cards to match each basket, and shipping directly to each client’s address.

When you give an African basket that your client will admire every day in their home or use every day on their desk, your clients will appreciate and remember your company much more than from a perishable food item that, once consumed, may be forgotten.

Please contact us to see what we can do to help add social responsibility and excitement to your corporate gifting programs.

Honorarium gifts

If you are looking for unique gifts for guest lecturers, mentors or any other type of recognition gift, we have many options and can assist in choosing the perfect items.

We often work with universities and non-profits to get the perfect item at the correct price point.

Contact us

Comments from our customers

Lisa

Love them! This is a beautiful batch!! Thank you SO much!

Lisa

Mike

Thanks again for everything. I love your integrity, and your baskets. Thanks for being a part of my business and allowing me to be a part of yours.

Mike

Lizzy

Just received the baskets. They are absolutely beautiful!!! Love them. I would keep every single one for myself. Hope to sell them all soon and come back for more.

Lizzy

Carrie

No one else has the variety of baskets that you have accumulated. I did my research. And no one else has the consistent quality. People with baskets of their own come up and talk with me and several of the baskets do not have the double strand twist and those that do, do not have the vibrant dyes.

Carrie

Dante

Thank you, the first order was beautiful. Our season kicks off again September through May and we will be placing some large orders.

Dante

Tracy

I wanted to let you know I couldn't be happier with the quality.

Tracy

Sue

Your baskets are gorgeous!

Sue

Carol

Thanks for rapid fulfillment of order and excellent service! Baskets are beautiful and just about sold out before we even got them to the store! (office staff and friends). Will be ordering more soon, in hopes of actually getting them to our retail outlet!

Carol

Chris

Thanks so so much for the great shipment!! Your extra-special customer service is what keeps you at the top of your game!! You're the best!

Chris

Julie

Thanks for all your work with artisans and keeping us stocked with wonderful baskets all year.

Julie

Joshua

Our baskets look amazing.

Joshua

Beverly

Today I received my first order from Baskets of Africa. I love the baskets, the workmanship and quality of each handcrafted item. They are exquisite. I'm so glad that you are bringing such beauty from Africa to this country and that the artisans are appreciated. Additionally, your customer service is exceptional. Thank you for what you do!

Beverly

Lisa

The colors have been awesome! Thanks so much for selecting them so well!

Lisa

Lisa

The baskets are awesome. Thank you for your continued professionalism and customer service. I love the baskets as well as the community!

Lisa

Ginger

I just got my order in and...the new baskets you sent me are HUGE!!! They are beautiful and awesome as usual! I know they will be a big hit.

Ginger

Dumisile

WOW!! I am continuously amazed at the quality and exquisiteness of all your baskets. And that's coming from someone who is half Zulu and half iSwati. I will be sending in another order in about ten days.

Dumisile

Bev

Your products are beautiful. I sold two large Ghana baskets (that arrived this week) on the day I set them in the shop. Looks like I'll be placing another order soon. You offer many exquisite things on your website. I've never been to Africa -- never wanted to go -- until I've seen the work coming from the hands of artisans who live there. Wow. Thank you for your selectivity and exceptional service. Such a pleasure doing business with you.

Bev

Beverly

Your company is so customer friendly and well managed. I continue to be impressed. We don't hear compliments enough, so I'm always happy to give them out (when I mean them!).

Beverly

Tammy

The baskets arrived late yesterday and I just opened them - you have outdone yourself as usual 🙂 They are STUNNING. Thanks so much - your baskets are a BIG part of what makes my store beautiful!

Tammy

Kylie in Australia

I received the baskets yesterday afternoon. They are gorgeous!

Kylie in Australia

Carrie

I appreciate your policy and your integrity. You are teaching me that business can be about people and relationships first. That is exactly how I do business and I think God is a master weaver to help me find you and the weavers in Africa.

Carrie

Franciska

I received my package on Tuesday and am very happy with the quality. I see that yours are excellently woven and now understand why the ones I got from New York were cheaper. The Copper wire that is added to yours improves the beauty a thousand fold and adds to the quality.

Franciska

Mary Kay

Thank you for all that you do for the beautiful people of Africa!! Without your efforts so many would not have been able to survive and continue to carry on with their tradition of beautiful handicrafts. Thank you for caring!

Mary Kay

Donna

My shipment came in last week and everything looks fantastic!!! Thanks so much for all your help. I will look forward to our future correspondence.

Donna

Jan

We so appreciate your wonderful products and great service.

Jan

Anna

The baskets all look awesome! Thank you for sending us a such a great variety!

Anna

Andrea

I just managed to pick up the box yesterday and ... wow, I was so impressed by these beautiful baskets. Thank you so much for 'handpicking' the colors and patterns. I really appreciate your special service!

Andrea

Katie

The baskets are absolutely gorgeous. You have raised the bar. This is the new standard!

Katie

Donna

Thank you so much for all your help the last 6 months in getting the great products from Baskets of Africa to our store whenever I needed them, especially that last frantic order!! Thanks again for all your help, your product does so well and we look forward to working with you in the upcoming year!

Donna

Cindy

Thank You for your prompt service, baskets are beautiful, and shaping went well! Perfect! Planning on placing an order soon!

Cindy

Grace

I love these deeper colors in the medium market baskets, very nice! Your delivery service is so fast! I look forward to your next shipment!

Grace

Bev

Your customer service is exceptional.

Bev

Kevin

Thank you so much! As I said to my staff the other day, Baskets of Africa is probably my favorite vendor and it is people like him who I am going to miss the most about not owning a store anymore. You have always been so good to us and we truly have valued our relationship over the past 7 years.

Kevin

Maya

We are really, really enjoying your dazzling new baskets, and can't wait to get our "basket table" outside in the outdoor market in May.

Maya

Allison

Thanks for such a quick ship! The baskets are BEAUTIFUL and we can't wait to use them in our interior designs!

Allison

Pat

I received your shipment yesterday. Gorgeous selection!!

Pat

Cynthia

Your latest shipment of baskets was the most beautiful ever!

Cynthia

John

Thanks so much for providing these wonderful baskets - we're having a blast showing and selling them.

John

Shannon

Loved loved loved every item!!! Will be reordering soon!

Shannon

Delia

The baskets arrived last week and they are so lovely!

Delia

Lynn

Wanted to let you know that my basket order arrived - beautiful stuff, as usual. I always marvel at how they are nested and packed.

Lynn

Kiersten

Your company is AWESOME! I am so pleased with my order. The basket is better than I expected. Perfectly BEAUTIFUL, so well made, packed wonderfully and fast shipping! You all are GREAT and I'm very pleased these beautiful ladies get remunerated for their dedicated efforts!

Kiersten

Beverly

The wholesale order arrived yesterday. I'm writing to say thank you. I LOVE the baskets. The Zulu large flared bowl is breathtaking. I'm proud to carry the baskets and appreciate your selectivity. Also, I like the information sheets. They answer nearly every question. Thank you again for sending such beautiful baskets in the wholesale order!

Beverly

Anna

I just wanted to let you know that we are unpacking our recent order from you and the colors are amazing!!! We are so excited to brighten up our display and add some new styles to the mix. Thank you so much for your suggestions!

Anna

Carrie

The baskets arrived and everything is stunningly beautiful!!! . They are so beautiful, it humbles me. I am in awe of the weavers' talent every time an order arrives! The shipments arrive so quickly, too.

Carrie

Blaze

Thanks you so much for our first order of Baskets. We love them and the customers do too!! I am actually writing to make another order.

Blaze

Raina

These colors are amazing. I'm sure they are going to fly off the shelves!

Raina

Katie

Thanks for sending all the beautiful colorful baskets. The past shipments are great! The baskets are flying out of the store!!!

Katie

Han and Laura

We ordered Ghana baskets from you last year and we were very happy with the products and especially the service. The order was perfect, the shipping fast and the communications were clear and immediate. Thank You!

Han and Laura

Merida

Box arrived yesterday! Every one is beautiful and will be gone tomorrow. We had eight yesterday and they all were gone in two hours!

Merida

Connie

Another great show! Was out of my 100 Bolgas by 12:30 and the show started at 10:00! Again Thanks. Please send me 2 more boxes of Bolgas.

Connie

Courtney

Merry Christmas to you and your family, and I'm grateful for the gift of partnering with you this year!

Courtney

Tammy

May I just say that I currently work with 49 different vendors, both here in the states and around the world. And you are, without a doubt, the most professional person I have the pleasure of working with.

Tammy

Marty

The baskets are beautiful!!! I was very pleased with the quality, and especially, the color!!! They made a wonderful display, all 5 together, on a purple covered table outside our shop!!!! Many stopped to admire, and we sold two this morning.

Marty

Elaine

The box of baskets arrived Monday, as you said they would, and the selection is great.

Elaine