Wholesale policies

Ordering from our wholesale catalog

Guarantee

We guarantee satisfaction with your orders. If you are not 100% satisfied with all items in your order, simply return any items in original condition within 10 days for a credit, exchange, or refund. However, we cannot accept returns that are not arranged within 10 days of receipt of your order. Please check your order closely when you receive it and make sure you look through all the packing materials.

Shipping

We need at least 5 business days to ship your order and some order shipping may be delayed further by Cael’s travel schedule. Be sure to order early. UPS Ground takes 2-6 business days (after shipping) depending on how close your address is to our location in Albuquerque, New Mexico. 

Sales territories

We do our very best not to accept new accounts in your town or zip code without first checking with you to see if that account would infringe on your existing customer base.

Price changes

We try not to raise prices unless absolutely necessary. There are many factors beyond our control, such as foreign currency exchange rates, shipping costs, inflation in Africa, fuel surcharges, and many other unpredictable circumstances that may force a price increase. We are committed to raising prices as little as possible and only as needed. Price changes can occur without notice. Please check our website for current pricing.

Style changes

All basket styles, shapes, and sizes are subject to availability. Styles available for wholesale can change at any time without notice.

Wholesale resources

We provide free downloadable PDF files for hang tags, store or table displays, and customer handouts with detailed information about the baskets and the basket weavers. If you need something else, please let us know, sometimes we can find additional resources in our archives.

Download wholesale resources

Become a qualified wholesale customer

Just complete a simple online application form. If you’re a good match for us, we’ll set up a Wholesale Customer account for you to unlock our wholesale prices.

Then you can browse the website and place your wholesale order online.

Questions?

Return to Wholesale main page